Support
First Endurance is dedicated to offering you the best customer service available, ensuring your complete satisfaction. Your opinions, questions, and feedback are important to us. Contact First Endurance by using the information below:
1) FAQ:
You might be able to find the answer to your question in our Ordering FAQ section. For individual product questions, see the Q&A page under the product you have questions about.
2) Contact Form:
3) Mail & Returns:
First Endurance
P.O. Box 71661
Salt Lake City, UT 84171
To better serve you, we have compiled a list of our most frequently asked questions below.
Can I cancel an order?
Orders cannot be canceled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.
Returns
100% Performance Guarantee
With First Endurance, you have nothing to lose but your competition. If you’re not satisfied, we don’t expect you to pay. That’s our commitment & your performance guarantee.
For items ordered at firstendurance.com contact us within 30 days of purchase to receive a Return Authorization number and detailed instructions on how to return your purchase.
Policy: Limit one sku per customer (not valid for multiple units of the same item). Only valid for products purchased through firstendurance.com. Returns must be requested within 30 days of purchase. Please allow 2-3 weeks for returns to be processed once received. Shipping not covered.
Credit card transactions
Why would my card be declined if there are sufficient funds in my account?
In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company. If the billing address on your First Endurance account differs from the billing address on your bank’s records, you could be declined. Please verify that your account information is correct, and then notify your credit card company to ensure that they have your most up-to-date information. Additionally, we do not have the capability to validate funds on cards issued by foreign banks.
What are my payment options?
We accept Visa, Mastercard, and Discover credit cards.
Why would an item be out of stock when it still appears on your site?
Because of some unforeseen increased demand, First Endurance may sell out of any product at any time. First Endurance will do everything within our power to always have product in our warehouse.
Does Firstendurance.com charge sales tax?
State laws require that internet retailers collect sales tax in states where the company has its base operation. Firstendurance.com headquarters are in Salt Lake City, Utah. Subsequently we are required to charge applicable taxes in Utah.
